Paper Grading System:
Shipping
We currently ship our items through the USPS or UPS, we shop for the safest, and most cost effective way for you. If you are located outside of the USA please contact us for an individual quote on your the item(s) you are interested in, this will allow us to accurately price your shipping for worldwide transport. We attempt to ship all packages within 3-5 days of your order, sooner if possible. If there is a further delay in shipping for any reason we will contact you immediately. We are not responsible for items lost or stolen in the mail, nor items detained by customs outside of the USA.
*NOTE: Paper Items are shipped in First Class Hard Cardboard Mailers secured with non-bending acid free protection as well as plastic sleeves on the paper products.
Cancellations, Returns, Non-Delivery
Cancellations:
Cancellations can be requested within the first 24 hours of your order. Simply contact us at cmswauger@gmail.com to request your cancellation and refund.
Returns/Refunds/Exchanges
Returns are Excepted within 14 Days of receipt of item(s) Excluding anything in the fashion department (i.e. purses, jewelry, combs, clothing). Buyer pays return shipping. If an Item arrives damaged please contact me withing 24 hours of receipt so I may handle a full refund and file proper insurance papers. Also you will need to supply images of any damaged goods. Exchanges are not available do to the nature of our items.
Non-Delivery
If an item was not delivered (lost in transit) we will assist you. Please contact us so we may file necessary paperwork for trackable and insured items. USPS and UPS policy states we must wait 30 days before pursuing a claim for lost merchandise.
Shipping
We will attempt to accommodate our customers whenever possible and offer the lowest shipping rate available from our options of shipping methods. IF your destination is not on the list please contact us for an individual quote.
Buyer is responsible for shipping costs unless otherwise noted.
We include a tracking number and insurance on all our antique (glass, porcelain, dolls, etc.)items (does not include paper products unless upgraded shipping is paid for). You will receive said tracking number via email when your item is shipped. All items shipped in the USA will include this tracking number to validate your item has been delivered, though we are not responsible for lost or stolen items in the mail we will aid in every attempt to assist you in the process of determining how to proceed if that matter should arise.
Paper Items are shipped standard letter in cardboard mailing envelope and do not have tracking available, this method is offered as a courtesy and cost effective method of shipment to our customers, though we always recommend using the shipping method that offers tracking particularly with more expensive orders :)
FAQ's
Do you do layaway plans?
Yes we will do a layaway plan on certain items, feel free to contact us at info@christiescurios.com or from our 'contact us' page to request further information.
Do you offer appraisals of items?
We are currently not doing official appraisals but plan to set something up for our clients in the near future.
Do you purchase items from individuals?
We are currently not offering open purchases with individuals at this time.
Do you offer International Shipping?
We offer shipping Worldwide, anyone located outside of the USA please contact us for an individual quote.
Questions or policies issues??? Feel free to contact us with any questions or concerns. Thank you.
