Policies & FAQs

Shipping

We currently ship our items through the USPS or UPS, we shop for the safest, and most cost effective way for you. If you are located outside of the USA please contact us for an individual quote on your the item(s) you are interested in, this will allow us to accurately price your shipping for worldwide transport. We attempt to ship all packages within 3-5 days of your order, sooner if possible. If there is a further delay in shipping for any reason we will contact you immediately. We are not responsible for items lost or stolen in the mail, nor items detained by customs outside of the USA.

*NOTE: Paper Items are shipped in First Class Hard Cardboard Mailers secured with non-bending acid free protection as well as plastic sleeves on the paper products. IF your order is large they are shipped in boxes with tracking available.

Sales Tax, Vats, Customs and Import Taxes
Residents of the state of NY will be charged an 8% sales tax on all orders.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Residents outside of the USA please note we are not responsible for any VAT or Customs charges on your order, please know your own countries rates and charges before placing your order.

 

Cancellations, Returns, Non-Delivery

Cancellations:

Cancellations can be requested within the first 24 hours of your order. Simply contact us at cmswauger@gmail.com to request your cancellation and refund.

Returns/Refunds/Exchanges

We do not accept returns or exchanges, refunds are issued if an order is cancelled before it is mailed. If there is an issue or problem with your order, please contact us at cmswauger@gmail.com to discuss a resolution to your issue.

Shipping
Buyer is responsible for shipping costs unless otherwise noted.

Non-Delivery

We include a tracking number on all our orders, you will receive said tracking number via email when your item is shipped. All items shipped in the USA will include this tracking number to validate your item has been delivered, though we are not responsible for lost or stolen items in the mail we will aid in every attempt to assist you in the process of determining how to proceed if that matter should arise.

 

FAQ's

Do you do layaway plans?

Yes we will do a layaway plan on certain items, feel free to contact us at cmswauger@gmail.com or from our 'contact us' page to request further information.

 

Do you offer appraisals of items? 

We are currently not doing official appraisals but plan to set something up for our clients in the near future.

 

Do you purchase items from individuals?

We are currently not offering open purchases with individuals at this time.

 

Do you offer International Shipping?

We offer shipping Worldwide, anyone located outside of the USA please contact us for an individual quote. 

Questions or policies issues??? Feel free to contact us with any questions or concerns. Thank you.